Frequently Asked Questions:

Got questions about generators? No problem, the experts at Laurel Power Systems, Inc. are here to help. The following are some of the questions we get asked most often about generators and things related to emergency backup power systems:

1.   What size generator do I need?

There are multiple factors to consider here such as: (a) how often you expect to need the generator, (b) how long you might have to rely on it, (c) what type of load do you need it to handle, and others. The best way to make this choice is to have a load analysis and consultation done prior to making the purchase. We would be glad to help you find the right emergency backup generator for your specific needs.

2.   How often should our generator be serviced? / What is the suggested service interval on my generator?

It depends on a variety of factors such as: make and model of your generator, age of the system, frequency of use, type of facility, and location of the installation. Please contact us for more information, we will be glad to help you set up an appropriate generator maintenance schedule that meets your individual needs and your budget.

3.   What if we have an emergency generator break down; do you offer after hours service?

Yes. Laurel Power Systems, Inc. has factory trained generator repair technicians available for 24/7 emergency service at your location.

4.   My generator is not working properly, how much will it cost for a service call?

It depends on the problem, but often it only requires a simple reset which we can talk you through over the phone and save you the cost of a service call. Feel free to contact us with any generator or transfer switch questions. We are here to help.

5.   Do you provide warranty service on Kohler & Generac generators?

Yes. We are factory trained and authorized to repair your generator and related equipment under warranty. From scheduled maintenance to warranty work and beyond, we are qualified and equipped to handle all of your emergency power generator needs.

6.   What types of power generator services do you offer?

Generators are what we do. We offer the complete array of services including sales, warranty work, repairs, and load bank testing, and preventive maintenance on all makes and models of power generation systems. Some of the common service requests we get include:.